Privacy Notice & Cookies
Privacy Notice & Cookies
At Sandyholme (part of YMCA Bournemouth), we are committed to protecting and respecting your privacy. Whenever you provide personal information to us, we will treat your information in accordance with this privacy notice and in accordance with the Data Protection Act 2018 (as supplemented by the General Data Protection Regulations). This privacy notice explains how we use any personal information we collect about you.
If you have any questions regarding this process, please contact our Data Protection Officer at [email protected] or on 01202 290451.
What information do we collect about you?
We collect information about you including your name, age/gender (where necessary for safeguarding or other legitimate purposes), address, telephone number, email address and debit/credit card or direct debit details (where necessary for transactions). This information is collected when you purchase or use our products or services, donate to us, take part in our projects or sponsored events or request information about our work. Anonymous website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to: process and deliver the products or services requested; adhere to legal, accounting or safeguarding requirements; enable us to coordinate events or projects you have agreed to take part in; process a donation you have made; respond to correspondence you have sent us, and – where we have a lawful basis for doing so – send you further information about our work and how you can help support it. We will not use your information for any other purposes.
Unless required for specific lawful purposes, your data will be retained for a maximum of two years unless you indicate otherwise prior to that period ending or where we need to keep a record of you having given consent for a specific use of your data during that period, such as permissions for the use of your name or image in our publicity. Please also note that due to the nature of the internet, the deletion of information you permit us to publish online is limited to that within our own control.
Disclosure of personal information
We will keep your personal information confidential and will not disclose it to any third party without your express consent, unless we are obliged to do so by law.
We limit access to your data to a small group of essential data processors and ensure that it remains secure at all times. Digital data is retained on secure, password-protected systems and physical data is stored in locked areas or cabinets when not in use. Audits are undertaken to ensure our data processes are regularly checked and updated.
When destroyed, digital data will be deleted securely and physical data will be cross-shredded and/or removed by licensed data disposal professionals.
Access to your information and withdrawing consent
You have the right to know what personal data we hold on you, to make a complaint or to have your personal data deleted AT ANY TIME by contacting us on the details below or by emailing [email protected].
We want to make sure that your personal information is accurate and up to date. Please ask us to correct or remove information you think is inaccurate.
We would like to send you information about our services, charitable work and events/opportunities which may be of interest to you. However, unless it is justified by a ‘legitimate interest’, we will only contact you if you have given us your express consent for us to do.
You may opt out of receiving marketing communications or change your preferences (e.g. your preference for email, phone, text or mail) AT ANY TIME.
To opt out or change your preferences please contact [email protected] or write to us at the address below.
An opt-out list will be created for each activity to ensure we do not market to anyone who has requested otherwise.
The site also makes use of session cookies. Those cookies are necessary for site functionality and contain no personally identifiable information. They are deleted when the browser is closed. For further information visit www.aboutcookies.org or www.aboutcookies.org.uk/.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
How to contact us
- by email to [email protected]
- call us on 01202 290451.
- or write to us at YMCA Bournemouth, Delta House, Westover Road, Bournemouth BH1 2BS.